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What should I do when Wi-Fi connection fails or robot shows as offline in app?

 

Our device doesn't support 5GHZ wifi. If your set-up steps are correct but it's still not connecting, try methods below:
1. Make sure the password of your wifi you've input is correct.
2. Enable location permission for the app. See attached picture.
3. If you're using IOS 14 or later systems, please enable local network for the app. See attached picture.

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4. Pay more attention to the “choose wifi network". Please choose your home wifi and input the password, instead of the robot’s wifi.

5. If there are special characters like !@#$ in your wifi name or password, it's suggested to remove them in the router settings.
6. The robot doesn't support WEP encryption mode. If your wifi is WEP, change it to WPA or WPA2.
7. If you understand the router's setting very well, try to change DNS to 8.8.8.8 in the router's settings page.
8. Reboot your device and router and try again.

9. If your phone's cellular network or VPN is enabled, please disable them and try again. 

If the wifi connection still fails, please contact Roborock Customer Support.



Related FAQ:

Can robot cleaner work without Wi-Fi?


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