Roborock Support

What should I do if the device displays EX on the screen?

What should I do if the device doesn't charge?

What should I do if the device doesn't seem to release any water?

What should I do if the device reports rollers jammed/ How can I check if rollers are installed properly or not?

What should I do if the device alerts water tank empty when there's full tank of water?

What can I do if the indicator light on the Auto-Empty Dock is always red?

What can I do if the robot fails to get itself docked properly on the Auto-Empty Dock after cleaning?

What should I do if the Auto Empty Dock is not emptying effectively?

What should I do if the filter is clogged or the vacuum losses suction?

What should I do if Carpet Boost is activated on hard floors?

What should I do if the screen doesn't turn on?

Why do the Multi-Surface Brush and Motorized Mini-Brush stop rotating automatically?

Why isn't Carpet Boost activated on carpets?

What should I do if the Auto Empty Dock is not emptying effectively?

What should I do when the robot says the filter is blocked or wet?

Why does robot cleanner refuse to clean the shag carpet?

Why does robot cleanner refuse to clean the dark carpet?

What should I do when the robot cleaner makes noise?

What should I do when Wi-Fi connection fails or robot shows as offline in app?

What should I do when there is little water leaking from tank and mopping cloth is almost dry?

What should I do when the robot cleaner cannot find its dock?

What should I do when the robot cleaner fails to do the zone cleaning?

What should I do when the robot cleaner misses some areas in my home?

What should I do when the map is in a wrong angle?

What should I do when fan speed lowered error occurs?

What should I do when internal error occurs?

What should I do when error 18 occurs?

What should I do when error 13 occurs?

What should I do when error 10 occurs?

What should I do when error 9 occurs?